Legal
Last updated: July 9, 2026
Retake is not yet accepting orders — we're in pre-launch. This Refund & Shipping Policy describes the terms that will apply once our store goes live, published now for full transparency with our waitlist community.
Once live, orders will typically be processed and dispatched within 1–3 business days of confirmation. You will receive an email update at each stage, from confirmation to dispatch.
Estimated delivery times will be 3–7 business days for domestic (pan-India) orders, and 7–14 business days for international orders where available. Shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no additional cost.
Due to the consumable nature of spices, we are only able to accept returns for items that are damaged, defective, or incorrect. Opened food products cannot be returned for reasons of hygiene and safety, except where legally required.
Approved refunds will be issued to your original payment method within 5–10 business days of approval. You will receive an email confirmation once your refund has been processed.
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled but may be eligible for return under the terms above.
This policy may be refined before and after our official launch as we finalize logistics partners. Updates will be reflected by revising the date above.
For any questions about shipping or refunds, reach us at [email protected].